Terms

Pokiddo Red
Pokiddo Character

Terms & Conditions

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with the Pokiddo website or mobile application (the “Service”) operated by AQ Global Co. (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using our Pokiddo website or mobile application.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

General

1. Waivers – Exclusion of Liability

All participants must sign or have signed on their behalf the Pokiddo Waiver. The waiver for participants under 16 years old must be signed by a parent or guardian over 18 years of age.

Participants and their guardians accept that activities at Pokiddo may involve risk that may result in injury. Pokiddo does not assess the participant’s health status before allowing entry. Participants or their parent/guardian are expected to take responsibility and self-assess.

Pokiddo takes no responsibility for incidents occurring due to participants not following facility and activity rules. Pokiddo also takes no responsibility for the supervision or care of children outside the boundaries of the activity they are participating in.

  • Children 7 years of age and under must be supervised by an adult on the premises.
  • Children 5 years of age and under in the Jumping area must be accompanied by an adult on the trampolines.

2. General Terms and Conditions

  • Participants must always wear a time/activity wristband during their session where appropriate.
  • Tickets are not transferable or refundable.
  • Pokiddo Management takes no responsibility for lost, stolen or damaged items (including tickets) on the premises.
  • Items lost in the foam pit may not be recoverable for several days due to maintenance schedules.
  • No food or drinks are allowed within the activity areas.
  • Bad language or aggressive behaviour towards customers or staff will not be tolerated.
  • Pregnant women are advised not to take part in Pokiddo activities.
  • Participants must follow the requests and guidelines of staff. Failure to do so may result in expulsion from the facility.
  • The right of admission is reserved by management for reasons of safety or suitability.
  • Operating hours and prices may change without prior notice.
  • Other terms and conditions may apply.

3. Website

  • Minors under the age of 18 are prohibited from registering as users of this website or conducting transactions.
  • If you make a payment on our website, your details will be securely transmitted to our payment provider.
  • The cardholder must retain a copy of transaction records and merchant policies.
  • We use Google Analytics, including Google Signals, to understand how users interact with our website. Users may opt out through their Google Ads settings.

4. Method of Payment

We accept payments online using Visa and MasterCard credit/debit cards in Kuwaiti Dinars.

5. Refund & Cancellation Policy

  • No refunds for tickets purchased online can be given.
  • Pokiddo takes no responsibility for lost or stolen tickets.
  • Transfer to an alternative event must be requested onsite. Any price difference must be paid, and no refund will be given for lower priced activities.

Purchases

If you wish to purchase any product or service through the Service (“Purchase”), you may be asked to provide certain information including your credit card number, expiration date, billing address, and shipping information.

You represent and warrant that you have the legal right to use any credit card or payment method used in connection with a purchase and that the information provided is accurate and complete.

We reserve the right to refuse or cancel your order at any time due to product availability, pricing errors, suspected fraud, or unauthorized transactions.

Park tickets and helium balloons are non-refundable and non-exchangeable. Pokiddo takes no responsibility for lost or stolen tickets.

Referrals

Customers may receive offers for referring new users who complete a purchase. The offer will be credited as cashback in the customer’s wallet and cannot be withdrawn as cash.

If the referred customer cancels or returns their order, Pokiddo reserves the right to reverse the cashback reward.

Availability, Errors and Inaccuracies

We continually update product and service information. However, there may occasionally be inaccuracies related to pricing, product descriptions, availability, or other information. Pokiddo reserves the right to correct any errors and update information without prior notice.

Accounts

When creating an account, you must provide accurate and complete information. Failure to do so may result in termination of your account.

You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or security breach.

Data Deletion Request

If you wish to delete your personal data from our systems, please email your request to privacy@Pokiddokw.com with the subject line “Data Deletion Request”.

After verifying your identity, we will process your request within 14 business days and send confirmation once deletion is completed.

Copyright Policy

We respect intellectual property rights and will respond to claims of copyright infringement. If you believe your copyright has been infringed, please contact info@Pokiddokw.com with details of the alleged infringement.

Intellectual Property

The Service and all its content, features and functionality remain the exclusive property of AQ Global Co. and its licensors. These materials are protected by copyright, trademark, and other applicable laws.

Links to Other Websites

Our Service may contain links to third-party websites that are not owned or controlled by AQ Global Co. We are not responsible for the content or practices of these external sites.

Termination

We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the Service will cease.

Limitation of Liability

AQ Global Co. shall not be liable for indirect, incidental, or consequential damages including loss of profits, data, goodwill, or other intangible losses arising from the use of the Service.

Disclaimer

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind. We do not guarantee uninterrupted or error-free service.

Governing Law

These Terms are governed by the laws of the country where the order is dispatched. If any provision is found invalid, the remaining provisions will remain in effect.

Changes

We reserve the right to modify these Terms at any time. Continued use of the Service after changes are posted means you accept the updated Terms.

Contact Us

If you have any questions regarding these Terms, please contact us.